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Develop People. Strengthen Organizations. Turn Strategy Into Action.
Welcome to CarterLance
Business Operations & Management Consulting
Transforming People, Processes & Organizations
Leadership Development | Organizational Transformation | Operational Excellence | Project Management | Speaking
Services
7 hr
Starts at $2,500
1 hr
Starts at $5,000
1 hr 30 min
Starts at $2,500
1 hr - 1 hr 30 min
From 350 US dollars
2 hr
Starts at $3,500
About Us
Turning leadership, strategy, and change into meaningful results.
CarterLance Consulting Services helps organizations strengthen their people, improve how they operate, and successfully navigate change. We partner with leaders and teams to turn complex challenges into practical strategies, stronger systems, and sustainable results.
Our work centers on four areas: Leadership & Talent Development, Organizational Transformation & Change, Operational Excellence & Strategy, and Project & Program Management. Whether developing leaders, rebuilding team culture, improving service delivery, or moving a strategic initiative from concept to execution, our approach combines thoughtful strategy with practical tools that can be put into action.
Founded by Terri Harris, MBA, PMP, CarterLance is grounded in real-world leadership experience across complex organizations. Terri's experience leading teams, transforming shared-service operations, developing and promoting talent, implementing new systems and processes, and managing organizational change shapes a consulting approach that recognizes a simple principle: lasting improvement requires attention to both people and performance.
We don't believe transformation happens through strategy alone. Sustainable change happens when organizations develop their people, strengthen their processes, create accountability, and give teams the tools they need to succeed.
Through consulting, leadership development, workshops, and speaking engagements, CarterLance helps organizations move beyond identifying what needs to change to building the capability to make that change last.
Develop people. Strengthen organizations. Turn strategy into action.
Insights
How We Approach the Work
When Operations Aren't Working
The Challenge
Processes are inconsistent, responsibilities are unclear, work is being duplicated, or teams are working hard without seeing the expected results.
The CarterLance Approach
We assess how work actually moves through the organization, identify gaps and root causes, and evaluate the processes, roles, systems, controls, and performance measures supporting the work.
What Success Looks Like
Clearer processes, stronger accountability, reduced inefficiencies, meaningful performance measures, and a practical roadmap for improvement.
When the Organization Needs to Change
The Challenge
Growth, restructuring, leadership changes, or evolving priorities have created unclear roles, disconnected teams, or an organizational structure that no longer supports the work.
The CarterLance Approach
We examine the organization from both a people and operational perspective—evaluating structure, responsibilities, decision-making, workflows, leadership, and the impact of change on employees and stakeholders.
What Success Looks Like
Greater organizational clarity, better alignment between people and priorities, stronger accountability, and a structure designed to support the organization's future direction.
When Strategy Isn't Becoming Action
The Challenge
The organization has a strategy, project, or important initiative, but execution has stalled, ownership is unclear, or leadership lacks visibility into progress.
The CarterLance Approach
We translate priorities into an actionable structure by defining outcomes, responsibilities, milestones, governance, risks, performance measures, and decision points.
What Success Looks Like
Clear ownership, stronger execution, greater visibility, better decision-making, and measurable progress toward the organization's goals.